Privacy Policy

We collect information you provide directly to us when you make a purchase, create an account (if applicable), contact us for support, or interact with our website.

Personal Information includes:

• **Contact Information:** Name, email address, phone number.
• **Shipping & Billing Information:** Delivery address, pickup location.
• **Payment Information:** Details required to process your payments (e.g., credit/debit card numbers), though these are handled by our secure payment processor as described below. We do not directly store full credit card details on our servers.
• **Transaction Data:** Purchase history, order details, and preferences.
• **Communication Data:** Records of your interactions and communications with our team (e.g., via email or Telegram).
• **Technical Data:** Information about your device and Browse activity, such as IP address, browser type, operating system, and pages visited (collected via cookies and analytics tools).

We use the information we collect to:

• **Process and Fulfill Orders:** To complete your purchases, manage shipments, and facilitate deliveries.
• **Provide Customer Support:** To respond to your inquiries, provide assistance, and resolve issues via email and Telegram.
• **Improve Our Services:** To understand user behavior, analyze trends, and enhance our website, products, and services.
• **Ensure Authenticity:** To perform necessary verification processes for products.
• **Send Updates:** To send order confirmations, shipping updates, and (with your consent) promotional communications.
• **Prevent Fraud:** To detect, prevent, and address fraudulent or illegal activities.
• **Comply with Legal Obligations:** To meet our legal and regulatory requirements.

We do not sell, trade, or otherwise transfer your personal information to third parties for their direct marketing purposes without your explicit consent. We only share information as described in this policy for legitimate business and legal purposes.

We may share your information with:

• **Payment Processors:** When you make an online purchase, your payment information is securely shared with our trusted payment gateway, **2Checkout (Verifone)**, to process your transaction. Shoppe does not store full credit card details on its servers.
• **Delivery and Shipping Partners:** Such as local courier services in Armenia, to facilitate the delivery of your orders.
• **Brand Partners & Suppliers:** For specific purposes such as authenticity verification or direct fulfillment, where applicable.
• **Affiliate Partners:** When you choose to purchase an affiliate product, relevant information (e.g., product selection) may be transferred to the affiliate partner's website to complete the transaction. Your personal data will then be subject to their privacy policy.
• **Legal & Regulatory Authorities:** When required by Armenian law or to respond to valid legal requests (e.g., court orders, subpoenas).
• **Service Providers:** Third-party vendors who perform services on our behalf, such as website hosting, data analysis, and email delivery. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

We implement a variety of industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• **SSL Encryption:** Our website uses SSL (Secure Sockets Layer) encryption to protect data transmission during online transactions and form submissions.
• **Secure Payment Processing:** All online payments are processed by a PCI DSS compliant third-party payment gateway (2Checkout (Verifone)), ensuring high standards of payment data security. We do not directly store sensitive payment card details.
• **Access Controls:** Limited and controlled access to personal information by authorized personnel only.
• **Data Minimization:** We only collect personal data that is necessary for our stated purposes.
• **Regular Security Reviews:** We periodically review our security practices to ensure ongoing protection of your data.
• **Secure Communication Channels:** Use of secure email communication ([email protected]) and encrypted messaging via Telegram where applicable.

You have the following rights regarding your personal data:

• **Right to Access:** To request copies of your personal data we hold.
• **Right to Rectification:** To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• **Right to Erasure (Right to Be Forgotten):** To request that we erase your personal data, under certain conditions.
• **Right to Restrict Processing:** To request that we restrict the processing of your personal data, under certain conditions.
• **Right to Object to Processing:** To object to our processing of your personal data, under certain conditions.
• **Right to Data Portability:** To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at [email protected] or via Telegram at +374 96 743515. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

When you purchase affiliate products, you will be redirected to our affiliate partner's website. Your information will then be collected and processed by that partner to complete the transaction. Each affiliate partner operates under its own privacy policy.

We strongly encourage you to review the privacy policies of any affiliate partners before providing your personal information on their platforms. Shoppe is not responsible for the privacy practices of these third-party websites.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Order information is typically retained for a period of 3 years for purposes such as warranty support, authenticity verification, and accounting records, in accordance with Armenian legal requirements.

If you are accessing our services from outside Armenia, please be aware that your information may be transferred to, stored, and processed in Armenia, where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to Armenia and its processing according to Armenian privacy laws. While data protection laws in Armenia may differ from those in your country, we are committed to protecting your personal data as outlined in this Privacy Policy.

Our website may use "cookies" and similar tracking technologies (like pixels or web beacons) to enhance your Browse experience, analyze site traffic, understand user behavior, and for advertising purposes. Cookies are small data files stored on your device.

• **Essential Cookies:** Necessary for the website to function (e.g., shopping cart, login).
• **Analytical/Performance Cookies:** Help us understand how visitors interact with our website, which pages are most popular, etc. (e.g., Google Analytics).
• **Advertising Cookies:** Used to deliver relevant advertisements to you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone/Telegram: +374 96 743515
• Location: Yerevan, Armenia