Understand our return policy for Shoppe direct products and guidelines for affiliate partner products.
For **Shoppe direct products**, we act as an import service, sourcing items on your behalf from verified international sellers (e.g., Nike, Adidas, Miu Miu, and more). Due to the nature of this service, our return window is very strict. Products are delivered directly to your address in Armenia, and any returns must be initiated promptly and adhere to our specific conditions below.
All returns for Shoppe direct products are subject to strict conditions as outlined in our Terms & Conditions.
Free Return (Within 3 Hours of Delivery)
You may return **Shoppe direct products for a full refund if the request is initiated within 3 hours of receiving your delivery.** The item must be unworn, unused, and in its original packaging with all tags attached.
Paid Return (After 3 Hours, Up to 24 Hours of Delivery)
Returns initiated **after 3 hours but within 24 hours of delivery** will incur a **40–50% restocking fee**, which will be deducted from your refund amount. The product must still be in its original, unworn, and unused condition with all tags.
No Returns After 24 Hours
**We cannot accept any returns for Shoppe direct products beyond 24 hours from the time of delivery.** All sales become final after this period.
Returns and refunds for products purchased from our affiliate partners are handled entirely by them.
Shoppe Does Not Process Affiliate Returns
As affiliate orders are completed on the partner's website, their specific return, refund, and exchange policies apply. Shoppe cannot directly process returns for these items.
To be eligible for a free return, you must contact us via email or Telegram within **3 hours of receiving your delivery**. For paid returns, contact us within **24 hours of delivery**.
When contacting us, please provide your **order number**, the **specific product name(s)** you wish to return, and a clear **reason for the return**.
Our team will review your request based on the timing of your contact and the condition of the item. We will then confirm your eligibility for a free or paid return and provide instructions for the return process.
Once the returned item is received and inspected to ensure it meets our conditions, your refund will be processed. For paid returns, the 40-50% restocking fee will be deducted from your refund amount. Refunds are typically processed within 3-5 business days.
For the fastest resolution, especially for Shoppe direct product returns, please contact us immediately after receiving your order.